Shipping policy
Order Processing
All items are premade unless otherwise specified. Please allow 1–2 business days for your order to be processed, packed, and shipped. Orders placed on weekends or holidays are processed the next business day.
Once your order ships, you’ll receive a confirmation email with USPS or DHL tracking information.
Delivery Times
After processing, estimated transit times are:
- Domestic (US): [3–7] business days
- International: [7–21] business days, depending on destination and customs
These are carrier estimates, not guarantees. Delivery windows can be affected by weather, holidays, and carrier delays outside our control.
Shipping Costs
Shipping is calculated at checkout based on your location and order weight. [Enjoy free standard shipping on US orders over $XX.]
Tracking Your Order
Once your package ships, you’ll receive an email with tracking. If you haven’t received tracking within [3] business days of ordering, check your spam folder first, then reach out to us at [public.escape1@gmail.com].
Changing Your Address
Shipping addresses can only be changed before your order is packed and prepared for shipping. If you entered the wrong address, contact us immediately at [public.escape1@gmail.com] — we’ll do our best, but once an order is packed we can’t guarantee changes.
If a package is returned to us because of an incorrect or incomplete address, you’re responsible for the reshipping cost.
International Orders
International customers are responsible for any customs fees, import duties, or taxes charged by their country. These are not included in your order total and are not refundable. Please check your local regulations before ordering.
Returns & Exchanges
All sales are final. We do not accept returns or exchanges. Because our products are produced in limited quantities, we can’t process exchanges for sizing — please review our [size chart] carefully before ordering.
Damaged, Defective, or Incorrect Items
We stand behind what we ship. If your item arrives damaged, defective, or you received the wrong item, contact us at [public.escape1@gmail.com] within [5] days of delivery with your order number and clear photos.
If we made the mistake, we’ll make it right with a replacement or refund at no cost to you. This is the only exception to our final-sale policy.
Lost, Stolen, or Delayed Packages
Once your order is handed off to the carrier (USPS/DHL), it’s in their hands. Public Escape isn’t liable for packages that are lost, stolen, or damaged in transit — but we’re not going to leave you stranded.
- For delivery issues, first file a claim with your carrier (USPS / DHL).
- Reach out to us and we’ll help you track it down or support your claim however we can.
We strongly recommend adding shipping protection at checkout to cover lost, stolen, or damaged packages. Without it, we’re unable to refund or replace orders that leave our facility and don’t make it to you.
Order Cancellations
Need to cancel? Email us at [public.escape1@gmail.com] within [2 hours] of placing your order. Once an order is packed, it can’t be canceled.
Questions?
Reach us at [support@publicescape.com] and we’ll get back to you within [1–2 business days]. Before filing a dispute or chargeback, please contact us first — we’ll almost always sort it out faster than your bank will.